Contact Us - We're Here to Help
Get Support for Your Sunway Lagoon Experience
Have questions about your Sunway Lagoon tickets or need assistance with your booking? Our friendly customer service team is here to help you make the most of your theme park adventure. Contact us through any of the methods below.
Get in Touch
Email Support
General Inquiries:
info@sunwaylagoontickets.my
Booking Support:
bookings@sunwaylagoontickets.my
Customer Service:
support@sunwaylagoontickets.my
Response time: Within 24 hours
Phone Support
Customer Service:
+60 3-1234-5678
Group Bookings:
+60 3-1234-5679
Emergency:
+60 3-1234-5680
Available: 9 AM - 6 PM (Mon-Fri)
Live Chat
Get instant help with our live chat support. Available during business hours for quick questions and booking assistance.
Send Us a Message
Frequently Asked Questions
How can I modify or cancel my booking?
You can modify or cancel your booking by contacting our customer service team via email or phone. Please have your booking reference number ready. Modifications and cancellations are subject to our terms and conditions.
What is your refund policy?
We offer full refunds for cancellations made at least 24 hours before your visit. Partial refunds may be available for cancellations within 24 hours, subject to our terms and conditions. Weather-related cancellations are eligible for full refunds.
Do you offer group discounts?
Yes, we offer special group rates for parties of 10 or more people. Contact our group bookings team for custom quotes and special arrangements. Group discounts can save you up to 20% on regular ticket prices.
How do I get to Sunway Lagoon?
Sunway Lagoon is easily accessible by car, public transport, or taxi. We provide detailed directions and parking information with your booking confirmation. The park is located in Sunway City, Selangor, just outside Kuala Lumpur.
What should I bring to the park?
We recommend bringing comfortable clothing, swimwear, sunscreen, a towel, and a change of clothes. Lockers are available for rent. Don't forget your valid ID and booking confirmation for entry.