Terms & Conditions

1. General Terms

These terms and conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1.1 Definitions

• "We," "us," or "our" refers to Sunway Lagoon Tickets
• "You" or "your" refers to the customer using our services
• "Services" refers to ticket booking and related services
• "Park" refers to Sunway Lagoon Theme Park

2. Booking and Payment

2.1 Booking Process

All bookings are subject to availability and confirmation. We reserve the right to refuse any booking at our discretion. Bookings are confirmed only after payment has been received and processed.

2.2 Payment Terms

• Full payment is required at the time of booking
• We accept major credit cards, debit cards, and online payment methods
• All prices are in Malaysian Ringgit (RM) unless otherwise stated
• Prices include applicable taxes and fees

2.3 Pricing

Prices are subject to change without notice. However, once a booking is confirmed and paid for, the price will not change unless you request modifications to your booking.

3. Cancellation and Refund Policy

3.1 Cancellation by Customer

• More than 24 hours before visit: Full refund
• 24-48 hours before visit: 50% refund
• Less than 24 hours before visit: No refund
• No-show: No refund

3.2 Cancellation by Us

We reserve the right to cancel bookings due to:

• Park closure due to weather or safety reasons
• Technical issues or maintenance
• Force majeure events
• Other circumstances beyond our control

In such cases, we will provide a full refund or offer alternative dates.

3.3 Refund Process

Refunds will be processed within 5-10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

4. Ticket Usage and Validity

4.1 Ticket Validity

• Tickets are valid only for the date and time specified
• Tickets are non-transferable
• Photo ID may be required for ticket verification
• Lost or stolen tickets cannot be replaced

4.2 Park Rules and Regulations

All visitors must comply with Sunway Lagoon's rules and regulations, including:

• Height and age requirements for attractions
• Dress code and behavior standards
• Prohibited items and activities
• Safety instructions and guidelines

5. Liability and Disclaimers

5.1 Limitation of Liability

Our liability is limited to the amount paid for the tickets. We are not liable for:

• Personal injury or property damage
• Loss of enjoyment or disappointment
• Consequential or indirect damages
• Acts of third parties or force majeure events

5.2 Park Operations

We are not responsible for:

• Park closures or attraction downtime
• Weather conditions affecting your visit
• Changes to park operating hours or attractions
• Long queues or wait times

6. Privacy and Data Protection

6.1 Personal Information

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

6.2 Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Modifications and Updates

7.1 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.

7.2 Booking Modifications

Modifications to bookings are subject to availability and may incur additional charges. Contact our customer service team for assistance with modifications.

8. Dispute Resolution

8.1 Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the Malaysian courts.

8.2 Dispute Resolution Process

We encourage customers to contact us directly to resolve any disputes. We will make every effort to resolve disputes amicably and fairly.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@sunwaylagoontickets.my
• Phone: +60 3-1234-5678
• Address: Sunway Lagoon Theme Park, Kuala Lumpur, Malaysia

10. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.